Ridgeline Landscaping
8 responses
This is what your private results page will look like once a client has 8 responses. Satisfaction here is 6.0 / 10.
Satisfaction (Q1)
6.0 / 10
- Unhappy (1-4)
- 13%
- Neutral (5-7)
- 75%
- Happy (8-10)
- 13%
Staying a year from now (Q2)
- Yes
- 75%
- Not sure
- 13%
- No
- 13%
Retention risk (Not sure + No)
25%
Categories
Delegation and Decision-Making Authority
2.5
Red · 3 questions (Q4, Q5, Q6)
Staff Systems, Training and Culture
4.1
Green · 5 questions (Q3, Q7, Q8, Q9, Q26)
Documentation and Operational Consistency
1.5
Red · 2 questions (Q10, Q11)
Client Retention and Revenue Predictability
3.3
Yellow · 2 questions (Q12, Q13)
Leadership Bench Strength
2.8
Red · 3 questions (Q14, Q15, Q16)
Financial Visibility
3.3
Yellow · 1 question (Q17)
Low confidence (1 question)
Brand and Client Experience Consistency
4.3
Green · 1 question (Q18)
Low confidence (1 question)
Growth and Expansion Readiness
4.3
Green · 3 questions (Q19, Q20, Q21)
Owner Capacity and Time Allocation
2.9
Red · 2 questions (Q22, Q23)
Speaking up
Average of Q24 and Q25
3.0
38% answered "I haven't raised one" on Q25
Every statement
Lowest favorable first. Q23 is reverse-scored. Q25 excludes "I haven't raised one".
| # | Statement | Favorable | Neutral | Unfavorable | Avg |
|---|---|---|---|---|---|
| 4 | I can make the day-to-day decisions my job needs without waiting for approval. | 0% | 50% | 50% | 2.5 |
| 5 | I know what I can decide on my own and what I need to check first. | 0% | 38% | 63% | 2.4 |
| 10 | There's a clear way to do the main tasks of my job, and I know where to find it. | 0% | 0% | 100% | 1.6 |
| 11 | The same task gets done the same way no matter who does it. | 0% | 0% | 100% | 1.4 |
| 14 | When the owner isn't around, there's someone I trust to make the call. | 0% | 25% | 75% | 2.3 |
| 15 | I can see a path to grow or take on more responsibility here. | 0% | 63% | 38% | 2.6 |
| 23 | Things someone else should handle often end up with the owner. | 0% | 0% | 100% | 1.5 |
| 25 | When I've raised a concern, something has changed because of it. | 0% | 80% | 20% | 2.8 |
| 6 | When I make a decision, leadership backs it up. | 13% | 50% | 38% | 2.8 |
| 13 | My workload is manageable. | 25% | 75% | 0% | 3.3 |
| 17 | I'm paid fairly for the work I do. | 25% | 75% | 0% | 3.3 |
| 24 | I can tell leadership about a problem without worrying about how they'll react. | 25% | 63% | 13% | 3.1 |
| 12 | When customers have problems, leadership acts on what we tell them. | 38% | 63% | 0% | 3.4 |
| 16 | The people who lead me day to day give me useful feedback. | 63% | 38% | 0% | 3.6 |
| 21 | When the business gets busier, things stay organized instead of chaotic. | 63% | 38% | 0% | 3.6 |
| 7 | I got the training I needed to do my job well. | 75% | 25% | 0% | 3.9 |
| 8 | I have the tools, equipment and materials I need. | 75% | 25% | 0% | 3.8 |
| 3 | I know exactly what's expected of me in my role. | 88% | 13% | 0% | 4.3 |
| 9 | I feel like part of a team here. | 100% | 0% | 0% | 4.5 |
| 18 | Customers get the same quality of experience no matter who serves them. | 100% | 0% | 0% | 4.3 |
| 19 | I understand where this business is headed. | 100% | 0% | 0% | 4.5 |
| 20 | I believe in what this business is trying to do. | 100% | 0% | 0% | 4.6 |
| 22 | I can reach leadership when I need them. | 100% | 0% | 0% | 4.3 |
| 26 | The rules are applied the same way to everyone. | 100% | 0% | 0% | 4.3 |
What would help
- Clearer instructions50%
- More training38%
- A better team culture38%
- Better tools or equipment25%
- Higher pay or a bonus25%
- Better feedback25%
- Clearer direction for the business25%
- More say in decisions25%
- A better schedule25%
- More recognition13%
- More support from my manager13%
- Something else0%
Written comments
Paraphrase these before sharing. Remove names and any details that could identify someone.
Q28.What's the main reason for your answer to question 1?
- Pay is fine for the area. The schedule changes a lot, which makes planning my life hard.
- I like the people I work with, but I never know if I'm doing things the way the boss wants.
Q29.What's one thing you've wanted to tell leadership but haven't?
- Sometimes decisions change after we already started the work and nobody tells us why.
Q30.What's one thing you've told leadership that they didn't act on?
- I suggested a checklist for installs and it never went anywhere.
Q31.If you could change one thing about how this business runs, what would it be?
- One person should be able to make the call when the owner is off-site.
- Write down how we do the main jobs so new hires stop asking the same questions.